Rethinking Training and Formalizing the Counsel On Call Way

Counsel On Call has always done things differently in the legal marketplace. Differently for our clients. Differently for our attorneys. Differently in the results we focus on and achieve. We approach projects from a business perspective – using well-trained and experienced attorneys, providing transparent budget forecasts, identifying key metrics to track, using best in breed technology, and employing a best practice approach on all matters are just a few of the issues on which we’ve always been at the forefront.

These initiatives allow us to not only keep long-term clients, but also long-term legal professionals. Legal professionals who are highly skilled, motivated by the work and environment they get to be a part of, and who practice high-level legal work while gaining more control over their life.

In 2014, our focus in the Managed Services Division is to increase the level of specialized training for all of our legal professionals. This training will include explaining much of the EDRM model, integrated with topics we have found to be essential, including how we work and communicate with clients, our collaborative approach to projects, the elements of successful teams, and many more.

We kicked off this Certification Program by visiting each of our offices and Managed Services facilities to focus our team members on understanding the “Counsel On Call Way.” These were open discussions about the issues above, but also touched on understanding the true life cycle of a document, from creation to disposition to understanding all the players who deal with that document.

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